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Betting Rules
These Betting Rules explain the general principles that apply when you place bets with DraftKings Casino. They are intended to help players understand how bets are accepted, recorded, settled and reviewed. By using the betting services, you agree to follow these rules, the website Terms and Conditions, any game-specific rules and all applicable Australian laws. If a rule for a particular game or market differs from these general rules, the specific rule will apply to that game or market.
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1. General betting requirements
You must have an eligible account before placing a bet. Account information must be accurate, current and complete. DraftKings Casino may request information or documents to verify your identity, age, location or account ownership. A bet may be delayed, declined, restricted or cancelled where verification has not been completed or where the account does not meet the relevant requirements.
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Betting is available only to people who are legally permitted to participate. You must meet the applicable minimum age requirement and must not use the service from a location where online gambling or the relevant betting activity is prohibited. You are responsible for understanding the laws that apply to you. Access to the website does not mean that every product or betting option is available in every Australian state or territory.
You must protect your login details and take reasonable steps to prevent another person from accessing your account. Bets placed through your account may be treated as authorised unless you notify DraftKings Casino promptly and the matter is reviewed. Do not allow another person to place bets using your account, and do not use another person's account.
- Only one personal account should be maintained unless expressly permitted under the applicable terms.
- You must not use false, misleading or incomplete information.
- You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- You must not interfere with the website, betting systems, payment processes or security controls.
- You must not use automated tools, bots or other methods intended to gain an improper advantage.
DraftKings Casino may suspend, limit or close an account where it reasonably considers that these rules, the Terms and Conditions or applicable law may have been breached. Any review will be handled in accordance with the relevant policies and legal obligations.
2. Placing and confirming bets
Before confirming a bet, check the selection, odds or price, stake and potential return displayed on the betting slip. You are responsible for reviewing the details before submission. A bet is not final merely because a selection has been added to a betting slip. It is generally accepted only when the system confirms it and records it in your account.
A bet may be rejected because of technical issues, market suspension, unavailable prices, account restrictions, insufficient funds, suspected irregular activity or other operational or legal reasons. If a bet is not accepted, it should not be treated as a valid wager. Keep the confirmation or transaction record available if you need to ask about a bet.
Displayed odds, prices, balances and potential returns may change before a bet is accepted. Where the service permits an updated price or other change, you may be asked to confirm it. If you do not accept the updated details, the bet may not be placed. A displayed potential return is not a guarantee unless the bet has been accepted and the result has been settled under the applicable rules.
Bet errors and system issues
If a clear error occurs in a price, market description, event information, calculation or other betting detail, DraftKings Casino may correct or void the affected bet in accordance with the Terms and Conditions and any specific market rules. A clear error may include an obvious mistake that a reasonable player would recognise. Where a bet is affected by a technical or system error, the outcome may be reviewed before settlement.
You must not deliberately take advantage of a known error, malfunction or vulnerability. If you notice a problem with a bet, balance or result, stop using the affected feature and report the issue through the available support channel. Continuing to use funds or information obtained from an apparent error may affect the review of the account and transactions.
Cancellations and changes
Once accepted, a bet generally cannot be changed or cancelled by the player unless a particular feature or rule expressly allows it. Any available cash-out, early settlement or similar option is subject to its own conditions and may not be available at all times. A request to cancel a bet does not guarantee that the bet will be cancelled.
3. Results, settlement and disputes
Bets are settled using the official result or other result source specified in the applicable game or market rules. Settlement may take place after the relevant event, draw, game or transaction has been completed and the result has been verified. Live or in-play information may be delayed, incomplete or subject to change, so it should not be treated as a guarantee of the current position.
If a result is changed, withdrawn, postponed, abandoned or declared invalid, the relevant specific rules will determine whether bets stand, are carried over, are resettled or are voided. Different markets may have different requirements for an event to be completed. You should read the rules shown for the market before placing a bet.
A bet may be settled as a win, loss, void or another result permitted by the relevant rules. Where a bet is voided, the stake will generally be treated in accordance with the applicable terms, subject to any lawful adjustment or correction. Multiple or combination bets may be affected differently when one or more selections are void, unavailable or changed.
Account history and transaction records are important sources of information about accepted bets and settlement. If you believe a bet has been settled incorrectly, review the market rules and raise the issue promptly through the available support process. Include the relevant bet reference, date and a clear explanation. DraftKings Casino may investigate system records, event information and other relevant evidence before responding.
- Check that the bet appears in your account history.
- Compare the settlement with the displayed market rules.
- Note any unusual result, error message or timing issue.
- Contact support through the website with the relevant details.
- Keep records of any response or additional information requested.
If a dispute cannot be resolved through the initial review, further options may be available under the website terms or applicable Australian consumer and gambling requirements. Nothing in these rules is intended to remove rights that cannot lawfully be excluded.
4. Fair play, payments and responsible betting
All bets must be placed for genuine recreational participation and in accordance with the law. DraftKings Casino may monitor betting patterns, account activity and transactions to protect players, maintain platform security and meet regulatory or compliance obligations. Information may be requested where activity appears unusual or requires additional review.
Funds used for betting must be available in your account and supplied through an approved payment method held in your name, unless the applicable terms state otherwise. Deposits, withdrawals, payment reversals and account balances may be subject to verification, processing checks and lawful restrictions. You should not attempt to use payment methods that do not belong to you.
Responsible gambling is part of safe use of the service. Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, use any available deposit or spending controls, take regular breaks and avoid betting when affected by alcohol, stress or other factors that may impair judgement.
- Never chase losses or increase stakes to try to recover money.
- Do not borrow money or use essential household funds for betting.
- Set limits that reflect what you can comfortably afford to lose.
- Consider taking a break or using account restrictions if betting stops being enjoyable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You can use the responsible gambling tools and account support options made available through the website. These may include deposit controls, activity limits, time reminders, breaks or account closure. Restrictions may take effect according to the relevant process and may not reverse bets that were already accepted. If you think gambling is becoming difficult to control, stop betting and seek help from an appropriate Australian support service.
These Betting Rules should be read with the current Terms and Conditions, Privacy Policy, responsible gambling information and any specific rules displayed for a game, event or market. The rules may be updated from time to time to reflect operational, legal or regulatory changes. The version published on the website at the relevant time will generally apply, subject to applicable law.
