Privacy Policy

When you use DraftKings Casino, we may collect information that identifies you or is reasonably capable of being associated with you. The information collected depends on how you interact with the website and services, the account features you use, and the checks that may be required before or during play.

Account and contact details

We may collect information such as your name, date of birth, residential details, username, account credentials and contact details. We may also collect information about your preferences, communications with us, responsible gambling settings and other details needed to administer your player account.

Identity and verification information

To help confirm your identity, age and eligibility, we may request verification information and documents. This can include information shown on identity documents, proof of address, information about the source or ownership of funds where appropriate, and records of checks carried out to prevent fraud, misuse or other prohibited activity.

Payment and transaction records

We may handle information about deposits, withdrawals, bets, gaming activity, account balances, payment methods and related transaction history. Payment providers may process payment details on our behalf. We generally receive information needed to confirm and record a transaction, while payment providers may handle sensitive payment credentials under their own privacy arrangements.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device characteristics, operating system, approximate location, pages viewed, session activity, referring website and information about how you interact with our services. We may also collect information through cookies and similar technologies.

We may share personal information where reasonably necessary to provide the services, operate our systems, protect players and meet our obligations. Information may be shared with service providers that support functions such as identity verification, payment processing, hosting, information technology, customer support, fraud prevention, security, communications, analytics and auditing. These providers are expected to handle information in accordance with appropriate contractual and security requirements.

We may also disclose information where required or permitted by applicable law, in response to a valid legal or governmental request, to protect our rights or property, or to investigate suspected fraud, security incidents, harmful conduct or breaches of our terms. Information may be shared with relevant parties during a business change, such as a merger, restructuring, acquisition or transfer of services, subject to appropriate privacy protections.

Depending on the service provider and the nature of the processing, personal information may be handled in Australia or another country. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing.

Security

We use administrative, technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, encryption or similar safeguards. No online service can guarantee absolute security, so you should use a strong, unique password, keep account details confidential and contact us promptly if you suspect unauthorised activity.

Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of your information, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, email support@draftkingscasino.wtf. Please explain your request clearly and provide enough information for us to identify your account and understand what you need. We may need to verify your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: ask us to update information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent or opt out of marketing communications at any time.

A request to delete information or withdraw consent does not necessarily remove information that we are required to retain, need to keep for security or dispute resolution, or are otherwise permitted to hold. It may also affect our ability to provide certain account services. We will explain any relevant limitations where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or privacy requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review this page periodically so you remain informed about how personal information may be handled.

By continuing to use the website after an update takes effect, you acknowledge the updated policy to the extent permitted by law. If you do not agree with a material change, you should contact us or stop using the relevant services, subject to any obligations that continue after account closure.