Plus up to $1,000 in DK Dollars
Responsible Gaming
DraftKings Casino is committed to encouraging safe, informed and responsible participation. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before playing, consider your personal circumstances, understand the risks and only spend what you can comfortably afford to lose.
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What responsible gaming means
Responsible gaming means making informed decisions about whether, when and how you gamble. It involves setting reasonable limits, keeping gambling within your entertainment budget and being willing to take a break when needed. Gambling outcomes are determined by chance, and there is no guaranteed strategy, system or betting pattern that can ensure a win.
On this page
Players should view deposits and wagers as entertainment spending. A loss should not be treated as something that must be recovered by continuing to play. Chasing losses can lead to decisions that are difficult to control and may increase financial or personal harm. If gambling is affecting your mood, relationships, work, study or finances, stop playing and consider seeking support.
Practical habits for safer play
- Set a gambling budget before you play and do not exceed it.
- Decide how long you will play and take regular breaks.
- Keep gambling separate from essential spending, including rent, bills, food and loan repayments.
- Never gamble with money intended for other people or household commitments.
- Do not gamble when you are upset, tired, under the influence of alcohol or affected by medication.
- Avoid borrowing money, using credit for gambling or selling possessions to fund play.
- Remember that previous results do not predict future results.
- Do not rely on gambling to improve your financial situation.
- Keep your account details private and do not allow other people to use your account.
- Review your activity regularly and respond early if your play is becoming difficult to manage.
Safer play tools and account controls
Depending on the features available to your account and applicable requirements, DraftKings Casino may provide tools that help you manage your gambling. These can include deposit limits, spending or loss limits, session reminders, time limits, activity information, cooling-off periods and account closure or self-exclusion options. The availability, operation and effect of each tool may vary, so read the information shown in your account carefully before confirming a setting.
A limit can help you make a decision in advance, before emotions or excitement influence your choices. Choose an amount and time period that fits comfortably within your budget. A limit should not be set at a level that causes difficulty with essential expenses. Once a control is applied, it may not be possible to remove or increase it immediately. Changes may be subject to a waiting period or other applicable requirements.
Taking a break or self-excluding
If you feel that you need to stop gambling, use the available account closure, cooling-off or self-exclusion process. Self-exclusion is a serious decision intended to prevent access to gambling for a selected period or, where available, longer. During a self-exclusion period, do not attempt to open another account, use another person's account or ask someone else to place bets or play on your behalf.
A break is not a substitute for professional support. If you are worried about your gambling, consider contacting an Australian gambling-help service or a qualified health professional. Support is available for players and for people affected by someone else's gambling. If you are in immediate danger or experiencing a mental health emergency, contact emergency services or an appropriate crisis service in your area.
Recognising signs of gambling harm
Problem gambling can develop gradually, and people may not recognise the warning signs at first. No single sign proves that gambling has become harmful, but several signs together may indicate that it is time to stop and seek help. Be honest with yourself about how gambling fits into your life and whether it is causing stress or loss of control.
- Spending more time or money gambling than you planned.
- Trying to win back money after a loss or feeling pressure to keep playing until you win.
- Hiding, minimising or being dishonest about gambling activity.
- Feeling anxious, irritable, restless or upset when you cannot gamble.
- Neglecting work, study, family, friends, sleep or other activities.
- Borrowing money, missing payments or using essential funds to gamble.
- Selling property or using savings to continue playing.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Repeatedly trying to cut back or stop but finding it difficult.
- Arguing with family or friends about gambling or experiencing relationship problems because of it.
- Feeling regret after gambling but continuing to play.
- Believing that a big win is necessary to fix financial or personal problems.
If any of these signs are familiar, stop gambling and use the account controls available to you. Speaking with someone you trust can make it easier to take action. Professional support can help you understand your gambling, plan practical changes and address related financial or emotional concerns.
Our approach to player safety
DraftKings Casino provides information intended to help players make informed choices and use gambling services responsibly. We may use account information, activity information and interactions with our services to support safer gambling processes, subject to applicable law and our privacy practices. Where appropriate, we may provide information, apply account measures or ask questions intended to support responsible play.
Players are responsible for maintaining accurate account information, following the applicable terms and conditions and using only their own account. You must meet the applicable minimum age and eligibility requirements before creating or using an account. Gambling is not suitable for everyone, and access may be restricted where required by law or by the rules that apply to the service.
This page provides general information and is not medical, financial or legal advice. It does not replace professional assistance. Account tools, eligibility requirements and responsible gaming processes can change, so refer to the current information provided within the service and the applicable terms and conditions.
Need help now?
If gambling no longer feels enjoyable or manageable, take a break and seek support as soon as possible. Australian players can look for a recognised gambling-help service, financial counsellor, psychologist or other qualified professional. You do not need to wait until a problem becomes severe before asking for help. You can also speak with a trusted friend or family member and ask them to support your decision to stop or reduce gambling.
For questions about available account controls or how to close your account, use the support options provided through DraftKings Casino. Do not include sensitive personal or payment information in a public message. Our support team can explain the available process, but it cannot guarantee gambling winnings or remove the risks associated with gambling.
